quote from costco ceo

Wise Words from the Top: Quotes from Costco CEO W. Craig Jelinek

As one of the most successful retailers in the world, Costco has built a reputation for offering high-quality products at unbeatable prices. At the helm of this retail giant is W. Craig Jelinek, who has been instrumental in shaping the company's vision and strategy. As the CEO of Costco, Jelinek has shared numerous insights and quotes that offer a glimpse into the company's success and his leadership philosophy.

On the Importance of Employee Satisfaction

"I think the most important thing is to take care of your employees. If you take care of your employees, they'll take care of your customers, and your customers will take care of your shareholders." - W. Craig Jelinek

This quote highlights Jelinek's focus on employee satisfaction as a key driver of business success. By prioritizing the well-being of its employees, Costco has created a positive work environment that translates to excellent customer service and ultimately, revenue growth.

On the Power of Customer Loyalty

"We're not trying to be the lowest-priced guy out there. We're trying to be the best value, and there's a difference." - W. Craig Jelinek

This quote showcases Jelinek's understanding of the importance of customer loyalty. By offering high-quality products at competitive prices, Costco has built a loyal customer base that drives repeat business and positive word-of-mouth.

On the Role of Leadership in Driving Success

"Leadership is about making tough decisions, but it's also about empowering people to make decisions." - W. Craig Jelinek

This quote emphasizes Jelinek's leadership style, which balances decision-making authority with employee empowerment. By giving employees the autonomy to make decisions, Jelinek has fostered a culture of innovation and accountability within Costco.

On the Importance of Corporate Social Responsibility

"We're not just trying to make money. We're trying to make a difference." - W. Craig Jelinek

This quote highlights Jelinek's commitment to corporate social responsibility. By prioritizing sustainability, diversity, and community engagement, Costco has become a responsible corporate citizen that makes a positive impact on society.

These quotes from W. Craig Jelinek offer valuable insights into the leadership philosophy and business strategy that have driven Costco's success. As a leader, Jelinek has demonstrated a commitment to employee satisfaction, customer loyalty, and corporate social responsibility, making him a role model for business leaders around the world.